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Effective 6/15/2009

The following Terms of Use constitute WitzEnd Consulting's Billing Policy and apply to ALL WitzEnd Consulting customers:

Payments

All charges are shown in US Dollars. Payments are to be made in US dollars and must be drawn from a US bank. WitzEnd Consulting accepts the following types of payment:

  • Check or Money Order
  • Credit Card (VISA, MasterCard, American Express, Discover)
  • PayPal

All payments are due on the Account Statement Date, or in the event of a service call, due at the end of the call. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide WitzEnd Consulting your credit card information, you authorize WitzEnd Consulting to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with WitzEnd Consulting's Billing Policy in the Terms of Usage. You are responsible for directly updating, or notifying WitzEnd Consulting, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Service call fees are immediately due and payable before the technician leaves the premises unless a corporate account has been established and a credit line has been approved.

 

Billing Cycles (Terms)

WitzEnd Consulting offers Monthly and Yearly (12 months) billing cycles for hosting charges:. The Billing Cycle begins on the Plan Activation Date. Non-credit card payment methods are limited to Annual Billing Cycles.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged monthly. Additional items are non-refundable.

By default, all billings are sent our via email (e-billing). It is the responsibility of the customer to assure that they have whitelisted the email addresses billing@witzweb.com , support@witzweb.com and webmaster@witzweb.com to prevent billings from landing in Junk Mail folders. If you have not done this, no exceptions will be made if your account is late and interest charges accrue on the account.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Important Notice
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa) . Your hosting account billing term automatically renews upon its completion, unless you notify WitzEnd Consulting that you would like to cancel your account.

Statements

WitzEnd Consulting does not mail paper invoices or statements unless specifically requested by the client. You are responsible for making sure that the billing@witzweb.com and webmaster@witzweb.com emails are added to your email whitelist, to assure that you are receiving your invoices and statements.

Fees

•  Returned (NSF) Checks
WitzEnd Consulting charges a $35.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

•  Credit Card Chargebacks
A $35.00 chargeback fee will be assessed for each credit card chargeback received by WitzEnd Consulting.

•  Reactivation
Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if WitzEnd Consulting restores your data files to your reactivated account.

•  Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.

•  Platform Change
Customers that elect to change plans to a different operating system platform will be charged a $19.95 platform change fee.

•  Account Splits and Mergers
WitzEnd Consulting encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that WitzEnd Consulting separate one or more plans contained under one account into separate accounts. The fee for this service is $19.95 for each new account created and is charged to the new account. Please direct all requests for these services to: support@witzweb.com

Late Fees

Accounts not paid as of the statement date are subject to a late fee of 22.9% APR, compounded daily. These fees will continue to compound if :

•  the hosting account or domain is terminated and the account is still unpaid;

•  if the original balance was paid but the late fees are unpaid;

•  if a service call was invoiced because the customer did not pay as agreed at the time of the call, and the customer still has not paid the invoice as of 5 days from the date of the original service call.

Due to abuse of billing policies, there are no grace periods. Late fees are not reversible.

Discounts

All discounts are at the discretion of the management discounts may be based upon frequency or volume and may be given if the customer is at Preferred Status.

Reversal of Discounts

  • Any discount given to a customer during a service call can and will be reversed if payment is not made to the technician before leaving the premises.
  • A customer receiving a corporate discount may be subject to losing their discount if invoices and statement charges are not paid on time.

Cancellations

Hosting:

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact WitzEnd Consulting's Customer Service, at (480) 624-2500, 24 hrs a day. WitzEnd Consulting's Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact WitzEnd Consulting's Billing Team via email at support@witzweb.com.

Cancellation requests must be received by WitzEnd Consulting a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by WitzEnd Consulting. WitzEnd Consulting is unable to cancel your account effective for a future date. WitzEnd Consulting will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact WitzEnd Consulting as soon as possible.

WitzEnd Consulting does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to WitzEnd Consulting's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. WitzEnd Consulting reserves the right to cancel any account, at any time, without notice, for any reason WitzEnd Consulting considers appropriate.

Billing:

Domains registered are for a minimum period of 1 year according to ICANN regulations. Any domain cancelled before the paid term is up, is not eligible for a refund.

Refund Policy

Refunds are only available on prepaid hosting when cancelled within the Terms of Usage Agreement. Refunds are not available on Domain registrations, website work, computer training or service calls.

Credit Card Disputes/Chargebacks

WitzEnd Consulting has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at WitzEnd Consulting's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.

Billing/Price Changes

WitzEnd Consulting's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.


 

Questions? Email us at billing@witzweb.com